Accessibility Policy


This policy is intended to meet the requirements of the Ontario Accessible Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005.

Under the AODA, Ontario Regulation 191/11, entitled, Integrated Accessibility Standards Regulation, (the “Integrated Regulation”) came into force on July 1, 2011. The regulation establishes accessibility standards for employment.

Morton Food Service (a division of Morton Wholesale Ltd.) “Morton” is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Morton is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Morton understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other Law.

Morton is committed to excellence in serving and providing goods, services, or facilities to all customers including those with disabilities.


Recruitment, Assessment, and Selection Process

Morton Food Service will ensure that during recruitment, the public is made aware that it will provide accommodations for applicants with
disabilities in its recruitment, assessment, and selection process.


We are committed to training all staff and volunteers in accessible customer service, Ontario’s accessibility standards, and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

In addition, we will train:

  1. All persons who participate in developing the organization’s policies.
  2. All other persons who provide goods, services, or facilities on behalf of the organization.

Training includes:

  • Purpose of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Customer Service Standards
  • Our policies related to the Customer Service Standards.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty accessing our organization’s goods, services, or facilities.

Assistive Devices, Service Animals, and Support Persons

People with disabilities may use their assistive devices when accessing our goods, services, and facilities.

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties. A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional that confirms the person needs the service animal for reasons related to their disability.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, this organization will notify customers promptly. This posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Feedback Process

Morton welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Feedback may be provided in the following ways:

  • In person – 1925 Halford Drive, Oldcastle, ON
  • Phone – 519-737-6961
  • Email –

All feedback, including complaints, will be directed to a Manager, Customer Service, or where possible, addressed immediately. Customers can expect to hear back in ten (10) business days.

Morton ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication support, on request.

Information and Communications

We communicate with people with disabilities in ways that consider their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports:

  1. Promptly, considering the person’s accessibility needs due to disability.
  2. At a cost that is no more than the regular cost charged to other persons.

We will consult with the person making the request in determining the suitability of an accessible format or communication support. If the organization determines that information or communications are not convertible, the organization shall provide the requestor with:

  1. An explanation as to why the information or communications are not convertible.
  2. A summary of the not convertible information or communications.

Accessibility Plan AODA Initiatives

Continue to support, accommodate, encourage, and promote awareness of Morton Food Service’s accessibility for individuals with disabilities to employees, potential employees, customers, and the public through online postings, in-person interviews, company policies, and constant employee training and awareness.

Continue to maintain accessibility throughout the facility including parking lots, entrances, walkways, washrooms, and other aspects of the facility.

Continue to offer accommodations for individuals upon applying, entering, and working at Morton Food Service (a division of Morton Wholesale Ltd.).

Review and update company procedures and policies for accessibility regularly.

Maintain current accessibility standards and equipment.

Download the complete Morton Food Service product guide

About Morton Food Service

Deeply rooted in the independent business community for over 100 years, Morton Food Service is the premier broadline distributor to independent restaurants serving Southwestern Ontario and the Niagara peninsula.

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Contact Us

Toll Free: 1-800-265-5663
Phone: 1-519-737-6961
Fax: 1-519-737-1836
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