Frequently Asked Questions

We provide next day delivery to most major centres within our service area five days a week including uninterrupted delivery service on statutory holidays. We service rural areas approximately twice per week. Let’s connect and we can provide you more specific details for your area and your operation. Our service area includes all of Southwestern Ontario and the Niagara Peninsula. From Windsor to Guelph, Burlington to Niagara Falls, Goderich to Port Dover and everything in between such as London, Chatham, Sarnia, Woodstock, and Stratford, we’ve got you covered!

The method in which we receive your order is entirely up to you, the customer.

Our most popular method is one where our professional sales staff visits you in person, not only to take your order, but to help with your business. If that process is not the most effective for you based on your busy schedule, you can call in your order to your representative or to our Customer Service department.

Being a third generation Ontario Company ourselves, we recognize the value in supporting local businesses from within our own communities. With this in mind, the Ontario Grass Roots Program was created to celebrate and further promote some of Ontario’s best producers.

The Ontario Grass Roots Program now has 16 different product categories – each having strict guidelines in regards to quality, resource management, raw material standards, environmental impacts, and processing. Before becoming one of our partners, a thorough analysis of each vendor is completed assuring our customers will receive the best quality products that Ontario can offer at a price that provides value for the end user.

Morton Food Service offers delivery on statutory holidays by maintaining our regular delivery schedule. We understand the value of consistency and recognize the off-hour demands of the foodservice business.

Morton Food Service and its vendor partners are proud of the quality of their products and are happy to provide samples for the right opportunities. A sample can be requested by speaking to your sales representative.

We have 4650 stocked and just-in-time products available for next day delivery. That being said, if there is an item that is key to your operation that we don’t currently carry, we will make every reasonable attempt to either secure the item for our inventory or arrange an ongoing special order. This will be determined by both the volume associated with the product and the frequency of its delivery to Morton Food Service from the vendor.